About Us
A Cairo operation built for the region.
Tawasul means “communication” — and that is the whole business. We build and run outsourced teams that speak your customers’ language, literally and professionally.
Who we are
Tawasul Contact Solutions is a Cairo-based outsourcing partner delivering customer experience, HR, finance & accounting and marketing operations for companies across Egypt and the Gulf.
Every engagement runs as a dedicated team under one management layer — recruited against your profile, trained on your products and brand voice, and measured against the quality bar you set.
One accountable team
A named operations lead owns your account — one escalation path, one monthly review, one standard.
Documented everything
Processes, scorecards and reporting your team and your auditors can actually read.
Built to flex
Capacity that scales with your volumes and seasons — without fixed headcount on your books.
Ready when you are.
Tell us about your volumes, channels and hours — we’ll come back with a team shape and a launch plan.